Chamet Agency Partner Privacy Policy

1. INTRODUCTION

This Privacy Policy applies to FULIAO HONGKONG LIMITED and Chamet (including Chamet web and agency partner services), collectively referred to as "Chamet", "us", "we", or "our". It applies to (i) visitors and users of this Chamet Agency partner website, (ii) authorized agency partners who recruit and support hosts, and (iii) hosts and applicants in the Chamet Host & Agency Program. This policy is incorporated into and subject to our Terms of Use. By using this website or participating in the Chamet Agency or Host program, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. INFORMATION WE COLLECT

We collect information from different sources depending on how you interact with us: as a website visitor, an agency partner, or a host.

• Website and general use: Name, email, profile name, contact details, and online identifiers; information you provide when registering as an agency or host (e.g. business name, country, payment details for commissions and payouts). We may collect device information (IP address, device type, browser, operating system) and usage data when you use our website or services.
• Agency partners: Business and contact information, identity verification details, bank or payment information for commission settlements, and data related to your recruited hosts and sub-agents (e.g. team size, revenue metrics, commission tier) as necessary to operate the agency program and calculate earnings.
• Hosts (including those recruited by agencies): Account information (name, email, phone, gender, date of birth where applicable), usage data (chat logs, live session activity, virtual gifts), device information, and where required face verification data. When you sign in with Google we may collect nickname and avatar from Google; you can change these later in Chamet. Payment and withdrawal information is processed by trusted third parties; we do not store full payment card details.
• Automatic collection: We may log IP address, device identifiers, browser and OS type and version, and use cookies and similar technologies as described in the Cookies section below.
• You may decline to provide certain data, but some services or features may then be unavailable or limited.

3. AGENCY PROGRAM DATA (COMMISSION & TEAM DATA)

In connection with the Chamet Agency Partner program we process data necessary to run the program, including:

• Commission and payout data (e.g. team revenue, tier, commission rates, settlement history).
• Information about recruited hosts and sub-agents to the extent needed for verification, support, compliance, and commission calculation.
• Communications and support records between you and Chamet regarding the agency or host program.

We use this data to operate the agency program, prevent fraud, comply with law, and improve our services. We do not sell your personal data or agency team data.

4. HOW WE USE YOUR INFORMATION

We use personal data for purposes including:

• Providing and delivering our services (e.g. agency dashboard, host registration, commission calculations, weekly settlements).
• Verifying identity and eligibility for the agency or host program.
• Processing payments and commissions and communicating about payouts.
• Improving our platform, research, and analytics (including aggregated or anonymized data).
• Safety, fraud prevention, and enforcement of our Terms and policies.
• Sending administrative messages, updates, and (where permitted) marketing about Chamet services. You can opt out of promotional emails as described in "Your rights" below.
• Complying with legal obligations and responding to lawful requests from authorities.

5. DATA SHARING AND DISCLOSURE

We do not sell your personal data. We may share data:

• With service providers (e.g. hosting, analytics, payment processors) under confidentiality and data protection terms.
• With affiliates within the Chamet group to provide and improve services, subject to your choices where applicable.
• With law enforcement or regulators when required by law or to protect safety and rights.
• In connection with a merger, sale, or restructuring, subject to applicable law.
• With your consent or at your direction (e.g. when you share content or use third-party features). Third-party sites linked from our website have their own privacy policies.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies (e.g. local storage, pixels) to operate the website, remember preferences, analyze usage, and improve experience. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

7. DATA RETENTION

We retain your information for as long as your account is active or as needed to provide services, resolve disputes, enforce agreements, and comply with legal and safety obligations. After account closure we may retain anonymized or aggregated data and data required by law.

8. SECURITY OF PERSONAL DATA

Protecting your data is a priority. We use appropriate technical and organizational measures (e.g. encryption, access controls) to safeguard personal data. You should use a strong password and not share it. We do not process or store full payment card details; payments are handled by certified third parties.

9. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the right to:

• Access and portability: Request a copy of personal data we hold about you. You can view some data in your account; for more, contact contact@ichametagency.com.
• Correction: Update or correct your data via your account or by contacting us.
• Deletion: Request deletion of your data subject to legal and operational exceptions. Contact contact@ichametagency.com.
• Opt-out of marketing: Unsubscribe via links in emails or contact contact@ichametagency.com.
• Object or restrict processing: In certain jurisdictions you may object to or ask for restriction of certain processing; contact us to exercise these rights.

If you are in the EEA/UK you may also have the right to lodge a complaint with a supervisory authority.

10. CHILDREN'S PRIVACY

Our services are not directed at anyone under 18. We do not knowingly collect personal data from under-18s. If you are under 18, do not register or provide personal information. If we learn we have collected data from a minor we will delete it. If you believe a child has provided us data, contact us at contact@ichametagency.com.

11. INTERNATIONAL TRANSFERS

Data may be stored and processed in your country or in other countries where we or our service providers operate (e.g. Singapore). We take steps to ensure your data is protected in line with this policy and applicable law, including using standard contractual clauses or other approved mechanisms where required.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. We may notify you of material changes via the website or email where appropriate. Continued use of our services after changes constitutes acceptance of the updated policy. If you do not agree, please stop using our services.

13. CONTACT US

For questions about this Privacy Policy or the Chamet Agency program, contact us at contact@ichametagency.com.